Please use our support hotline

weekdays
from 9 AM to 12 PM and from 2 PM to 6 PM
Europe Tel : +33 (0)4 38 12 40 60
North America Tel : +1 (212) 464-8255

Address your specific demand at

Ophrys@Ophrys.net

please write "SUPPORT" in the subject line of your message

Is it possible to plug headphones into the handset? retour haut de page
Yes, according to the configuration of the handset, the loud-speaker stops automatically when headphones are plugged in, however, it is possible for the two to play concurrently. The new Orpheo has 2 headphone jacks.
How long do the batteries last?retour haut de page
24 hours in idle mode (the screen of the handset is illuminated while waiting for further commands).
10 hours whilst producing sound (playing the commentaries).
What is the length of the commentary we can save onto the handset?retour haut de page
Everything depends on the memory size chosen - from 2 hours to 80 hours.
What is the optimal length for a commentary on each point of interest?retour haut de page
Ideally, each piece of commentary should be shorter than 3 minutes - 1min 30sec is a good duration.
How many languages can we put onto the device?retour haut de page
The only limitation on the number of languages is the size of the memory.
Can we set-up the Audioguide to just play the one commentary completely, from start to stop?retour haut de page
Yes, this is within the default parameters. In this case, the handset functions like a 'walkman'. Of course, the visitor still has the option to key in a number while the commentary is playing to listen to a different segment of information.
Is there the possibility to change the commentary stored on the Audioguide?retour haut de page
Yes, the Orpheo is sold with software included for the PC that allows you to change and save the commentary stored on the devices.
Is it possible to accidentally erase the content of the handsets?retour haut de page
No, because the commentary is saved using compact Flash, which means that even if the device is completely discharged it will still retain everything stored in its memory.
What quality of sound can we have? retour haut de page
This varies according to the type of sound compression. The device accepts compression from 8kb/s to 256 k/s. The quality therefore ranges from that of a standard telephone to CD quality sound. It is also possible to 'mix' the compression type within the one sound segment in order to save on memory size.
Can we synchronize the devices with television, video, or DVD images? retour haut de page
Yes, by using a small built-in antenna in the handset. The video, TV or DVD must have a mini-transmitter attached to broadcast the sound. For small spaces we use infra-red and for larger or outdoor sites we find that radio-frequency works best.
It's really a very simple procedure that we can take care of for you.
What size of memory do I need for 1 hour of sound ? retour haut de page
Bitrate and duration table
bitrate
16 MB
32 MB
48 MB
64 MB
96 MB
192MB
256MB
512MB
16kb/s
2h10
4h21
6h40
8h44
13h20
26h12
34h56
69h53
24kb/s
1h27
2h54
4h21
5h49
8h40
17h 28
23h17
46h35
32kb/s
1h05
2h10
3h16
4h 22
6h30
13h00
17h28
34h 56
48kb/s
0h43
1h27
2h10
2h54
4h20
8h44
11h38
23h17
56kb/s
0h37
1h14
1h52
2h29
3h42
7h29
9h59
19h58
64kb/s
0h32
1h05
1h38
2h11
3h15
6h33
8h44
17h28
128kb/s
0h16
0h32
0h49
1h50
1h37
3h16
4h22
8h44
How long does it take to recharge the Audioguide batteries? retour haut de page
2 hours.
How long is the battery life? retour haut de page
Approximately 1000 recharges, that is to say around 3 years if the devices are recharged once every day.
After three years, the batteries will still function but some of the battery life will be lost.
How long does the warranty last for?retour haut de page
The ORPHEO product comes with a 2 year warranty. It is possible to extend the standard warranty in the form of a maintenance contract. Please ask us if you would like more information.
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